Privacy Policy
Lumera Aesthetics is committed to protecting the privacy, confidentiality, and security of the personal information of our patients, clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a) Personal Identification Information
Name
Email address
Phone number
Mailing address (if applicable)
b) Health and Treatment Information
Information provided during consultations or appointment booking
Medical history or skin-related information relevant to aesthetic treatments
(Collected only with explicit consent and handled in strict confidence)
c) Website and Technical Information
IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and similar tracking technologies
2. How We Use Your Information
We collect and use personal information for the following purposes:
To schedule, manage, and confirm appointments
To provide aesthetic and medical services safely and effectively
To communicate with you regarding services, inquiries, or follow-ups
To process payments where applicable
To improve our website, services, and user experience
To comply with legal, regulatory, and professional obligations
We do not sell, rent, or trade personal information to third parties.
3. Consent
Consent is obtained at the time personal information is collected, either explicitly or implicitly, depending on the nature of the information and the purpose for which it is collected. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us.
4. Disclosure of Information
We may disclose personal information only:
When required by law or regulatory authorities
To healthcare professionals involved in your care (with consent)
To trusted service providers who assist us in operating our website or business, under strict confidentiality agreements
5. Data Security and Storage
Lumera Aesthetics takes reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.
Electronic records are stored securely, and access is limited to authorized personnel only.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, some website features may not function properly as a result.
7. Access and Correction
You have the right to:
Request access to your personal information
Request corrections to inaccurate or incomplete information
Requests must be submitted in writing and will be addressed within a reasonable timeframe, as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. Lumera Aesthetics is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.